Refund and Returns Policy

At Prime Sports Zone, customer satisfaction is our priority. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled. Please read it carefully before making a purchase.

Return Conditions

You have 30 days from the date of delivery to request a return.
Items must be in the same condition as received: unused, and in the original packaging.
A receipt or proof of purchase is required for all returns.

How to Start a Return

To request a return, email us at support@primesportszone.com. If your return is approved, we will provide instructions on how and where to send your package.

Important: Items sent back without prior approval will not be accepted.

Return Shipping Costs

If you are returning due to damage, defect, or an incorrect item, we cover the return shipping cost.
If returning for any other reason (including change of mind), the customer is responsible for the return shipping cost.
A 25% restocking fee applies to returns unless the item is defective or incorrect.

Return Method

All returns must be shipped back by mail. We do not accept in-person returns.

Return Labels

For defective or damaged products, we will send you a prepaid return label via email. Simply download, print, and attach it to your package.

Refunds

Once we receive and inspect your return, we will notify you by email regarding approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Late or Missing Refunds

Check your bank account again to confirm.
Contact your credit card company, as posting times may vary.
Next, contact your bank. Processing times can cause delays.
If you have done all this and still have not received your refund, please contact us at support@primesportszone.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will work quickly to resolve the issue.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at support@primesportszone.com.

Changing Your Shipping Address

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Contact Us

If you have any questions about our Refund & Returns Policy, contact us directly:

Prime Sports Zone
Phone: (510) 647-6946
Email: support@primesportszone.com
Address: 254 Chapman Rd, Ste 208 #21327, Newark, Delaware 19702